Not sure which service you need?
Answer four short questions about your item and we will point you to the right treatment.
- Booked online, brought in person
- Inspected and checked in with you
- Fabric-specific care
Let’s find the right treatment
Answer a few quick questions. We’ll point you to the exact service your item needs — and route you straight to it.
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Once you’ve found it, here’s what happens
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1
Choose a service
Pick the treatment the finder recommends, or browse the full range.
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2
Give us the details
Item type, the main problem, known stains and any existing damage — captured when you book.
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3
Book and pay
Payment reserves your cleaning service. It is a booking, not a delivery.
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4
Bring it in and check in
Bring the item to us in Louth with your order number. We record its condition with you before work starts.
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5
Collect in person
We contact you when it is ready, and you or an authorised representative collect it.
Booking online reserves your cleaning service. Items are brought to us in person — please do not post or courier them.
Where to bring your item
The address, what to bring, how to prepare your item and what happens at check-in.
Where to bring your item
The Gear SpaBolingbroke Road, Units 4-5, Louth, LN11 0WA, United Kingdom Directions and map (opens in a new tab)
When to bring it
We confirm your drop-off time with you by email after you book.
Questions before you visit? Email support@thegearspa.co.uk.
What happens on arrival
Bring your order number. We check the item in with you, record its condition, and treatment begins once it has been assessed and accepted. Please do not post or courier items to us.
We contact you when your item is ready. Items are collected in person by you or by someone you have authorised in writing.
What to bring
- Your order number or booking confirmation
- The item or items listed on the booking
- Any care labels or manufacturer instructions you still have
- Details of known stains, damage or previous repairs
How to prepare your items
- Empty every pocket and remove valuables, keys and electronics
- Remove detachable accessories you do not want treated, such as fur trims or liners
- Do not attempt to pre-treat stains with household chemicals
- Tell us about previous repairs, re-waterproofing or home washing
- For team kit, bag it by squad or age group and label the bag
If we cannot accept an item
We may decline an item that is unsuitable or unsafe to process — for example where contamination, structural failure or material breakdown means treatment would risk damage. We will explain why at check-in, suggest an alternative where there is one, and refund the booking for any item we decline before treatment begins.
Who can collect
Items are released to the person who booked them, or to someone that person has authorised in writing before collection. For clubs and organisations, tell us at drop-off who is authorised to collect, and we will record it against the booking. We ask collectors to quote the order number.